RETURNS - ITEM PURCHASED IN THE STORE
We want you to be 100% satisfied with the product you purchased, so we offer the following return policy.
We offer a 30-day exchange and return policy for regular priced products purchased from the store. Products must be unused and in saleable condition. Saleable condition also means that the product's packaging, if any, is in good condition and clean, and that the price tag and size markings are intact.
The exchange and return policy does not apply to custom-made products, rhinestones, lingerie/costumes, tights, second-quality products, outlet products, CDs or DVDs.
RETURNS - ONLINE ORDERS
How do I return a product?
We want you to be 100% satisfied with the product you purchased, so we offer the following return policy.
We offer a 30-day limited right to return purchased products. This right applies to products purchased both in our webstore and in our Helsinki store. See more detailed return conditions below.
The customer is responsible for the return costs outside Finland. If there is an error with the product, we will refund the return costs. Just send us a copy of the shipping costs receipt when returning faulty or damaged products.
Please fill a Return Form HERE.
Return address:
LXR Group Oy / Dance Makers
Aleksis Kiven katu 32-34
00510 Helsinki
Finland
If you are returning within Finland, please add following information to the package:
CUSTOMER RETURN
Contract number 677344
Conditions for return
You can return your order within 30 days. The 30-day right to return products is measured from the moment when you receive the purchased products.
Returned products must be in flawless condition, unused and new. The sales packaging of returned products must also be in flawless condition and undamaged. All product tags, including price tags, that have been originally attached to the product should be kept attached to the product. The product packaging (e.g., a shoe box) must also be intact. Please contact our customer service as soon as possible if the delivered parcel and / or products appear damaged or faulty in any way (including damaged sales packaging).
All returned products are examined and Dance Makers retains the right to decline product returns that do not meet the terms and conditions.
Can all products be returned?
The right to return does not apply to the following products:
- Custom-made products
- Underwear
- Tights
- Second-quality products
- CDs and DVDs
- Swarovski rhinestones
- Outlet products
I want to exchange the product for a different size/color etc. Can I just send it back and request a new one?
We do not process product exchanges, so you will need to return the item and place a new order through our online store.
Can I return the product I ordered directly to the store?
Yes, you can also return the product to the store. Please bring your order number or other information with you so that our sales staff can find the correct order in the system. However, if the order was paid online, we are not able to process the refund right away. We will refund the order within a couple business days.
Can I cancel my order?
You can cancel your order if it is not delivered yet. Please contact our customer service and let us know your order number.
What is the processing time for refunds?
The processing time for refunds is up to 14 days from the time the returned items are received and verified to be in proper condition. The processing time may vary slightly depending on your payment method and provider, but we strive to process refunds as quickly as possible.
If you haven’t received the refund within 14 days, please contact our customer service and we’ll look into the matter.
What is the payment method for a refund if I cancel the order or return the product?
Refunds are processed using the same payment method you used for the original order. For example, if you paid by credit card, the refund will be credited back to that card through the original payment provider. If you used Klarna, the refund will be handled through Klarna according to their terms.
